We've been working hard to combine ClearCommerce and Certegy into one flexible, state-of-the-art solution. We are pleased to introduce CommercePointe® Managed Fraud Services, which provides this state-of-the-art combination, enabling merchants to economically capitalize on the growth potential of e-commerce without exposure to excessive fraud.

When ClearCommerce started providing card-not-present fraud software in 1995, the name of the game was technology — technology to detect increasingly sophisticated types of fraud being perpetrated against more and more companies doing e-commerce business. The ClearCommerce® FraudShield® software evolved as a flexible and proven tool to protect against chargeback losses. In today's cost-conscious, data-security-oriented world, the know-how for applying the myriad capabilities of a tool like FraudShield can be expensive to develop and maintain internally. As your card-not-present business grows, the complexity of protecting your bottom line against fraud expands. CommercePointe offers services to implement, operate, and continually tune your fraud detection processes with Certegy's expert retail risk and fraud analysts.

CommercePointe services are driven by business goals, processes, and metrics put into place in collaboration with dedicated ClearCommerce/Certegy personnel. Your fraud team will be involved in discussions, starting before implementation, to agree on overall fraud strategy and to review processes, rule change procedures, and all other aspects of running your fraud management operation. Once the strategy and processes are in place, CommercePointe analysts begin their work for you.

To stop fraud without blocking legitimate business, CommercePointe experts analyze your transaction data and implement customized fraud detection strategies designed to achieve your business goals. Our analysts monitor daily transaction and fraud activity, manage the system, and proactively recommend new strategies to improve performance. All our analysts' actions are based on the business goals and performance models developed collaboratively with you, and are approved by you prior to implementation. This means that losses resulting from payment write-offs are minimized while meeting agreed-upon approval/decline rates that are meaningful for your specific business. You are assigned a dedicated Risk Analyst who watches your strategy's performance on a daily basis, monitoring factors such as suspicious transaction patterns and rule performance. All findings are shared with you, as are recommendations for proactive rule or model changes.

For high-volume businesses, CommercePointe Data Modeling experts can build customized statistical decisioning models specific to your industry and business. These models, implemented as part of your overall fraud strategy, provide the most advanced predictive decisioning for the ultimate bottom line protection.

Your dedicated CommercePointe account team will facilitate weekly, monthly, and quarterly status update meetings to discuss fraud performance and any process improvements that may be beneficial. They will respond to rule or model changes and recommendations. If more immediate action is required, such as implementing fraud rule changes to address an identified attack, you are involved in the decisions.

An efficient, accurate order review process is necessary for most businesses to guard themselves against fraud while maximizing revenue from e-commerce channels. CommercePointe fraud analysts work with your team to define a clear, effective manual order review processes that makes use of all available data, capture relevant information, decision each order according to documented guidelines, and feeds the knowledge gained back into the system. This increases the effectiveness of trapping future fraud.

Every order automatically marked for review, by the rules or models in place, gets the attention of a dedicated Fraud Analyst. The pre-established workflow to accept or reject orders is always diligently used to ensure consistent, meaningful business results. The Fraud Analyst also tracks fraudulent activity daily across all orders by mining any pertinent data, looking for fraud patterns, identifying related fraud, and updating databases of negative data lists. All findings are reported to your assigned Risk Analyst for possible rule or model adjustments. Reports are generated daily, weekly, and monthly to evaluate the performance of the order review process.

For highly specific situations, ClearCommerce/Certegy can design a Managed Services solution to fit any customer's requirements. Some examples of other services we provide, in addition to our Risk and Fraud offerings include: Data Analysis and the implementation of targeted databases, third-party risk services and integration of CommercePointe into e-commerce storefronts' order management and financial systems. Whatever your particular business need, our team will work to design, implement, and manage services that enable you to run your business while counting on our team of experts to manage your fraud challenges.